Terms of service

Terms of Service

Welcome to Caselelo. By accessing or using www.caselelo.com, you agree to be bound by these Terms of Service. Please read them carefully before using our website or placing an order.

General Conditions

We reserve the right to refuse service to anyone for lawful reasons at any time.

You agree not to use our products or website for any illegal or unauthorized purpose or violate any applicable laws.

Products & Services

We make every effort to display product colors, images, descriptions, and pricing accurately. However:

  • Actual colors may vary depending on screen/device settings

  • Minor packaging or design changes may occur without affecting product functionality

  • Product availability may change without notice

We reserve the right to discontinue or limit quantities of any product.

Pricing & Payments

  • All prices are listed in Indian Rupees (INR) unless stated otherwise

  • Prices may change without prior notice

  • Orders are subject to payment authorization and fraud checks

  • We reserve the right to cancel suspicious or fraudulent orders

Order Acceptance

After placing an order, you may receive an order confirmation. This does not guarantee acceptance.

We may cancel or limit any order due to:

  • Stock unavailability

  • Pricing errors

  • Incorrect customer details

  • Suspected fraud or misuse

  • Logistic service limitations

If prepaid payment has been captured for a cancelled order, a refund will be initiated.

Shipping & Delivery

Estimated delivery timelines are provided for convenience and may vary due to courier delays, weather, holidays, or remote serviceability areas.

Please ensure shipping details are accurate. We are not responsible for delays caused by incorrect customer information.

Returns & Refunds

Returns, replacements, and refunds are governed by our Return & Refund Policy. Please review that page for full details.

Intellectual Property

All content on this website including logos, text, graphics, images, and designs are the property of Caselelo or used with permission. Unauthorized use, copying, or reproduction is prohibited.

User Conduct

You agree not to:

  • Interfere with website security or operation

  • Submit false information

  • Abuse promotions, discounts, COD services, or returns

  • Use bots, scraping tools, or malicious software

Third-Party Services

We may use third-party tools, payment gateways, couriers, or links. We are not responsible for third-party services beyond our reasonable control.

Limitation of Liability

To the maximum extent permitted by law, Caselelo shall not be liable for indirect, incidental, or consequential damages arising from use of our website or products.

Privacy

Your use of the website is also governed by our Privacy Policy.

Changes to Terms

We may update these Terms of Service at any time. Updated versions will be posted on this page.

Governing Law

These Terms shall be governed by the laws of India, subject to applicable jurisdiction.

Contact Us

For any questions regarding these Terms:

Caselelo Support
Hyderabad, Telangana, India
Email: shopcaselelo@gmail.com
WhatsApp: +91 8340043400