Return & Refund Policy

At Caselelo, customer satisfaction is important to us. If you receive a damaged, defective, incorrect, or missing item, we are here to help.

Return Eligibility

You may request a return or replacement if:

• You received a wrong product

• The item arrived damaged or defective

• The product is missing from your order

• The item received is significantly different from what was ordered

To be eligible, requests must be made within 48 hours of delivery with clear photos/videos of the product and package.

Non-Returnable Items

For hygiene, customized, clearance, or used products, returns may not be accepted unless the item is damaged or incorrect.

Returns may not be accepted if:

• Product has been used, damaged, or altered after delivery

• Original packaging is missing

• Request is made after the allowed claim period without valid reason

How to Request a Return

Please contact us with:

• Order number

• Name used for order

• Photos/videos of issue

• Short description of the problem

Return Process

Once approved:

• We may arrange reverse pickup where service is available, or

• Ask you to self-ship the item to our return address

If self-shipping is approved due to courier limitations, reasonable shipping reimbursement may be provided at our discretion.

Refund Process

After the returned item is received and inspected:

• Prepaid Orders: Refund to original payment method within 5–7 business days

• Cash on Delivery Orders: Refund via bank transfer / UPI within 5–7 business days after approved bank details are shared

Replacement Option

Where available, we may offer a replacement instead of refund.

Order Cancellation

Orders may be cancelled before dispatch. Once shipped, cancellation may not be possible.

Cash on Delivery Orders

Repeated fake/refused COD orders may lead to future COD restrictions.

Contact Us

For returns or refunds, contact:

Caselelo Support
Hyderabad, Telangana, India
Email: shopcaselelo@gmail.com
WhatsApp: +91 8340043400