Shipping Policy

At Caselelo, we aim to deliver your order quickly, safely, and smoothly across India.

Order Processing Time

• All orders are processed within 1–2 business days after confirmation.
• Orders placed on Sundays or public holidays will be processed on the next working day.

Estimated Delivery Time

• Metro Cities: 2–5 business days
• Other Cities/Towns: 4–7 business days
• Remote locations may take slightly longer depending on courier availability.

Shipping Charges

• Free Shipping on selected/prepaid orders and promotional offers.
• Shipping charges, if applicable, will be shown at checkout before payment.

Cash on Delivery (COD)

• COD is available on eligible pin codes.
• Additional COD charges may apply and will be displayed at checkout if applicable.

Order Tracking

• Once your order is shipped, you will receive a tracking link via SMS, email, or WhatsApp (if provided).

Delivery Delays

While we strive for timely delivery, delays may occur due to:

• Weather conditions
• Courier issues
• Public holidays
• High-demand sale periods
• Incorrect shipping details provided by customer

Incorrect Address / Failed Delivery

Please ensure your shipping address and mobile number are accurate. If delivery fails due to incorrect details or repeated unavailability, re-shipping charges may apply.

Damaged or Missing Items

If your package arrives damaged or items are missing, please contact us within 48 hours of delivery with order details and photos.

Contact Us

For shipping-related questions, contact us:

Caselelo Support
WhatsApp: 8340043400
Email: shopcaselelo@gmail.com