Privacy policy

Privacy Policy

At Caselelo, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit www.caselelo.com or place an order with us.

Information We Collect

When you use our website, we may collect the following information:

Personal Information

  • Name

  • Phone number

  • Email address

  • Shipping and billing address

  • Payment details (processed securely through secure payment partners)

Non-Personal Information

  • Browser type

  • Device information

  • IP address

  • Pages visited on our website

  • Cookies and analytics data

How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Provide customer support

  • Send order confirmations, updates, and tracking information

  • Improve our website and customer experience

  • Prevent fraud and unauthorized transactions

  • Share promotional offers where permitted

Payment Security

We do not store your debit card, credit card, or UPI PIN details. Payments are securely processed through trusted payment gateway partners.

Sharing of Information

We may share your information only with trusted service providers such as:

  • Payment gateway providers

  • Courier and logistics partners

  • Website hosting providers

  • Analytics tools

  • Government or legal authorities when required by law

We do not sell your personal information to third parties.

Cookies

We may use cookies and similar technologies to improve website performance, remember preferences, and analyze traffic.

You may disable cookies through your browser settings.

Data Retention

We retain information only for as long as necessary for order fulfillment, customer support, legal compliance, and dispute resolution.

Your Rights

You may request to:

  • Access your information

  • Correct inaccurate information

  • Request deletion where legally allowed

  • Opt out of marketing communications

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy policies or content.

Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page.

Contact Us

For privacy-related concerns, contact us:

Caselelo Support
Hyderabad, Telangana, India
Email: shopcaselelo@gmail.com
WhatsApp: +91 8340043400